Privacy Policy

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This Privacy Policy explains how Aurelia Mobility ("we", "us", "our"), operating the website aureliamobility.autos, collects, uses and protects your personal data. We are committed to protecting your privacy in accordance with the EU General Data Protection Regulation (GDPR) and applicable national data protection laws.

1. Who we are

Aurelia Mobility Desk provides reference information and administrative preparation assistance with a wide range of documents (residence permits, passports, international passports, birth certificates, Schengen visa support, driving licence recognition, certified translations and more) to refugees and beneficiaries of protection residing in the European Union. We do not issue any official documents; national authorities remain the only bodies that issue them.

2. What data we collect

Contact details you provide voluntarily (name, phone number, WhatsApp identifier, email).
Correspondence and information you share with us when discussing your situation.
Technical data such as IP address, browser type, device information and pages visited, collected through cookies and analytics.

3. How we use your data

To respond to your enquiries and provide the services you request.
To prepare document files and arrange certified translations, official applications and appointments.
To communicate with you, including via WhatsApp.
To improve our website and services.
To comply with legal obligations.

4. Legal basis for processing

We process personal data on the following legal bases: your consent, the performance of a contract or pre-contractual steps at your request, our legitimate interests, and compliance with legal obligations.

5. Sharing your data

We do not sell your personal data. We may share data with trusted service providers (for example, certified translators, hosting and communication providers) strictly to deliver our services, and with public authorities where required by law. Any third parties are bound by confidentiality and data protection obligations.

6. WhatsApp communication

When you contact us via WhatsApp, your messages are processed through WhatsApp's platform, which has its own privacy policy. We recommend reviewing WhatsApp's privacy terms before sharing sensitive information.

7. Data retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law, after which it is securely deleted or anonymised.

8. Your rights

Under the GDPR you have the right to access, rectify, erase, restrict or object to the processing of your personal data, and the right to data portability. You may also withdraw consent at any time and lodge a complaint with your local data protection authority. To exercise these rights, contact us using the details below.

9. Data security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse.

10. International transfers

Where data is transferred outside the European Economic Area, we ensure appropriate safeguards are in place in accordance with the GDPR.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with an updated date.

12. Contact

For any privacy-related questions or requests, please contact us at info@aureliamobility.autos or via our contact page.